Q: What kinds of payment do you accept?
A: Online order we accept paypal, Credit cards: VISA, MasterCard, American Express. Please make sure the shipping address is the same as the address you set in paypal account, otherwise it will take time to verify and sometimes cause shipment pending.
Western Union, Money Gram, Bank Transfer is also acceptable. please contact our customer service for further information if you prefer these three methods.
Q: When will you ship the hair and How long is the shipping?
A Usually we will send out the hair within 24 hours. For items not in stock, we will contact you and let you know. Shipment is proceeded by USPS/Fedex. North America 2-3 working days.
Kindly note below:
P.O Box is not acceptable.
Make sure the shipping address is the same as the address you set in paypal account, otherwise it will take time to verify and sometimes cause shipment pending. And pls don’t leave PO box address which are nbot accepted by shipping company.
Hair Care and Usage
Q: How many bundles do I need?
A: Normally 3-4 bundles are enough for a full head, if the length reaches 26 inches, I suggest you to order 4 bundles. Or you can also combine a closure or frontal to make a full head. Our Virgin Indian Remy bundles are very thick 12-18inches only need 2 bundles. Only 3 for 20-30 inches.
Q: Can the hair be colored or bleached?
A: Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighten the hair. We highly recommend having your a professional/licensed hairdresser/stylist dye the extensions as you will get the results you want. Coloring them yourself always poses a high risk of not coming out the shade you want or even can damage the hair by over processing them causing them to be dry and brittle and even tangle. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Q: Will the hair be shedding or tangle?
A: Shedding: A few strands initial shedding of new hair is normal. We always suggest customer seal weft before installing and brushing it with wide-tooth comb. Excessive shedding will cause by weft cutting or dryness. Please always seal the ends if you cut weft for installation and keep it moisturized.
B: Tangle: Usually, our hair will not tangle because it is cuticle intact human hair. However, dryness, oil & dirt build-up, salt water or not combing out daily will lead to tangle and shedding. Please follow hair care instruction and use good shampoo & conditioner to wash hair twice a week.
Q: What type of hair care products should I use?
A: Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time. Less sometimes means best. Our virgin Indian Remy bundles use less products and less to maintain.
What is the definition of Virgin & Remy?
“Virgin” meaning guaranteed to be unprocessed, free of any hair color or chemicals; retaining all cuticles in its original healthy state. “Remy” meaning all cuticles of the hair are guaranteed to be in the same direction. This means no more hair tangling problems.
***Virgin Hair is the most luxurious hair extension on the market. Each bundle can vary slightly in texture and wave pattern since it comes from different donors. NO two bundles are exactly the same.***
• Caring for Virgin Hair is no different from caring for your natural hair. Our Virgin Hair is the closest you will find to your natural hair.